Finding Primary FTP Credentials Print

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Your cPanel credentials can also be used to connect via FTP.  This primary account will give you access to everything within your hosting account.

To obtain these credentials through, do the following...

  1. Once logged in to, select "Services > My Services" in the menu.
  2. You will then see all of the services and hosting accounts you have with  Click "View Details" next to the hosting account you want to access.
  3. At the top click on the link that says "Change Password" (even though we know you're not changing the password).
  4. Toward the top of the page it will list the user name and the password separated by a slash.
We recommend connecting to the account using an active SFTP connection.  Our servers use the default ports, which for SFTP would be port 22.

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